Terms and Conditions
1. Scope
These general terms of sale (“Terms”) govern all services provided by do IT smart. (Sysdef HEINE, micro-entreprise, SIREN 106 161 698), hereinafter “the Provider”, to its clients, hereinafter “the Client”. They apply to every order, unless specific conditions are agreed in writing. Placing an order implies unreserved acceptance of these Terms.
2. Quotation and order
Each service is the subject of a detailed quotation (devis). The quotation is valid for 30 days from its date of issue. The order becomes firm once the Client has approved the quotation in writing (signature or written agreement, including by email). In the event of any discrepancy, the accepted quotation prevails over these Terms.
3. Rates
The applicable rates are:
- Consulting: €106 per hour
- Development: €97 per hour
Prices are stated net. VAT not applicable, art. 293 B of the French General Tax Code (CGI) (micro-entreprise). Services not listed above and fixed-price projects are subject to a specific quotation. Travel costs and any disbursements are billed in addition, against supporting documents and with the Client’s prior agreement.
4. Project work
For fixed-price or project work, the scope, price, schedule and terms may be the subject of specific arrangements, negotiated at the Client’s request and set out in writing in the quotation or a dedicated contract. Such specific arrangements then prevail over these Terms.
5. Payment terms
Unless otherwise agreed, invoices are payable within 7 days of their date of issue, by bank transfer. For projects, a deposit of 30 % is due on order, with the balance due on delivery or according to the agreed progress.
6. Late payment
Business client: in the event of late payment, penalties are payable as of right, at the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, together with a fixed recovery-cost indemnity of €40 (art. L441-10 and D441-5 of the French Commercial Code), without prejudice to any other remedy.
Consumer client: amounts unpaid at maturity bear interest at the applicable statutory rate.
No discount is granted for early payment.
7. Performance of services
The Provider is bound by an obligation of means (best-effort). Stated deadlines are indicative and run from receipt of the deposit and of the items required to carry out the service. The Client undertakes to provide, in good time, all information and access required.
8. Intellectual property
Intellectual property rights in deliverables produced specifically for the Client are assigned to the Client upon full payment of the price. Pre-existing components, tools, libraries and open-source software remain governed by their respective licences. The Provider may mention the engagement as a reference, unless the Client objects in writing.
9. Confidentiality
Each party undertakes to keep confidential the non-public information disclosed by the other party in connection with the service, for the duration of the relationship and for two years after its end.
10. Liability
The Provider’s liability, on any grounds whatsoever, is limited to the amount of the order concerned. The Provider cannot be held liable for indirect damages (loss of operations, loss of data, loss of revenue, etc.). The Client remains responsible for backing up its data.
11. Right of withdrawal (consumer clients)
In accordance with article L221-18 of the French Consumer Code, the consumer Client has a period of 14 days to exercise their right of withdrawal from the conclusion of the contract, without having to give a reason.
In accordance with article L221-28 of the same code, a consumer Client who expressly requests performance of the service before the end of the withdrawal period waives that right once the service has been fully performed.
To exercise this right, the Client may send an unambiguous statement by email or post, for example using the following model form:
Withdrawal form — To do IT smart., 10 Rue de l’Énergie, 67720 Hœrdt, France: I hereby give notice of my withdrawal from the contract for the service below. Ordered on: … — Client name: … — Address: … — Date: … — Signature (if paper form): …
12. Mediation and consumer disputes
The consumer Client may use a consumer mediation scheme free of charge. For disputes, in particular cross-border disputes within the European Union, the Client may contact the European Consumer Centre France (CEC France / ECC-Net network):
Centre Européen des Consommateurs France
Bahnhofsplatz 3, 77694 Kehl, Germany
www.europe-consommateurs.eu
13. Governing law and jurisdiction
These Terms are governed by French law. For business clients, any dispute falls within the exclusive jurisdiction of the Tribunal judiciaire de Strasbourg. For consumer clients, the competent court is determined in accordance with the applicable legal rules.
Last updated: July 2026.